How Happy Is Your Company?
Have you ever taken the time to ask the simple question of those around you: Are you happy? Are you the kind of happy that comes from a satisfying and fulfilled life?
It’s something I think about more and more as we look to the future and start to really think about taking Gibbons to the next level.
For the past several years, we’ve been posing the same question to our team every three months: Would you recommend Gibbons as a place to work?
I’m intrigued by the answers to that question, which I think give us a fairly good snapshot of the happiness of life within our organization. The most recent survey results, which include our hospitality teams, our festival and events teams, and our brewery and travel divisions, are the best they have ever seen.
Culturally, we’re the happiest we’ve ever been. We’re climbing towards a response level that world-class organizations aim to achieve. That’s no small feat, and it’s all thanks for our amazing team!
While the latest results are interesting on their own, it’s the pattern over time that I find most revealing. Ever since we started measuring this one facet within our organization, we’ve seen our responses get better and better. That’s because we’re giving our team the forum to tell us how we can continually improve as a company. We want to find ways to keep our team engaged and loyal and proud to work at Gibbons. And while we’re never perfect, we truly strive to get there.
Interesting too, that as we find ourselves at our happiest culturally, our business is at its best financially. Fluke? No way. A happy team translates in no small measure to happy guests in Whistler. Happy guests then translate to booming businesses, the kind of places that everyone want to be a part of whether it’s behind the bar or in front of it.
If there was ever any doubt that happiness within a company has a direct impact on the bottom line, look no further.
And here’s where it really gets interesting. Ultimately, the company makes more money and that, in turn, creates more opportunities for our team. Stay tuned to my next blog, outlining our latest investment.
This is really what it’s all about. This is the heart and soul of what we’re aiming to achieve at Gibbons. There is no doubt in my mind that by creating a great place to work, we will unlock our ability to start scaling our businesses. This is the critical piece to that equation, giving us the utmost confidence to take us where we want to go. And believe me — we want to go all the way. In the meantime, I can tell you this in all sincerity: there is simply no better way to run a company than with an aim to make it a place where people are truly happy to come to work.