Wilderness Guide – Superfly (Seasonal Summer Role)

Work outside, in the most scenic and fun environment in Whistler, Cougar Mountain! The Adventure Group is a fun loving, engaging, team-oriented work environment with opportunities to grow and diversify into a variety of guiding roles in both summer and winter. Do you love adventure? We would love to hear from you!

Summary:Our mission is to create spectacular experiences for people that lead to moments of personal growth. The Superfly Ziplines Wilderness Guide provides a safe, fun and spectacular experience for our guests. Safety is the main priority and is the foundation of all decisions made while guiding. The expectation is that our guides present themselves in a professional manner, positively representing The Adventure Group (TAG) and adapting to the diverse needs of each group.

Responsibilities and Deliverables:

  • Be ready for the start of shift – check in with dispatch, ensure they have information for the day (tours, groups, weather, terrain updates etc), uniform and equipment on and ready prior to preparing for guest arrival
  • Prepare for every tour including ensuring all equipment (helmets, trolley’s and harnesses) are inspected, laid out and ready for guests
  • Greet guests arriving at Cougar, setting the tone for a fun and safe tour. Provide warm welcome and pertinent information for guests to prepare for tour
  • Follow all established protocols including safety and zip demonstration, radio protocols, zipline protocols, hill shuttle protocols etc.
  • Ensure every guest has everything needed for tour. Ensure they have adequate clothing, equipment and be aware of any signs, risks of weather-related issues (frostbite, heat stroke etc).
  • Follow all safety, evacuation, retrieval and emergency response procedures and protocols. May be part of daily and/or weekly course, access, equipment and site inspections
  • Provide feedback and information to dispatch on course or base needs (ie: first aid kit replenish, water replenish, washrooms needing attention etc)
  • Ensure any issues, concerns or problems are escalated to supervisor or dispatch in a timely and clear manner
  • Pay attention to the small stuff – keep site clean of garbage, help guests and staff out, etc.
  • Provide a fun, interactive tour for the guests. Engage with everyone, provide support and information to help guests feel safe
  • Check staff communication channels regularly for updates and information
  • Provide operational guidance and support to ensure Superfly Ziplines, and Cougar Base Operations, operate and comply with all safety regulations as it pertains to COVID-19
  • Ensure compliance in all aspects of SOP’s related to COVID-19
  • Provide Management feedback and input to improve safety processes and procedures as it pertains to running TAG while keeping our guests and employees safe from COVID-19
  • TAG is proud to have a dynamic team who roll up their sleeves to get the work done. As such, this role may require helping out other team members and departments as needed

Hill Shuttle: 

  • Explain the hill shuttle process to guests
  • Follow all hill shuttle protocol including following proper speed limits
  • Ensure guests understand helmet and seatbelt safety
  • Addresses any weather-related issues to ensure safety and comfort of staff and guests
  • Awareness of terrain risks (loose rock, snowy, icy or muddy trails) and takes appropriate actions to manage these risks
  • Responsible for sanitation tasks related to prevention of COVID-19
  • May be required to do trail maintenance, debris clearing, pruning, small repairs, washroom cleaning and other labour duties related to the maintenance of the zip lines, access trails or Cougar base

Key Qualifications and Attributes: 

  • Previous experience working in customer service an asset
  • Previous experience working in outdoor activities and/or adventure tourism an asset
  • Standard First Aid (16 hours) required
  • Valid Driver’s License
  • Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day in variable weather conditions, high degree of mobility and able to use both hands for physical work
  • Positive, supportive, respectful, attitude – with both guests and staff
  • Flexible and adaptable – every day is different; every tour is different. This role requires someone who is adaptable to changes
  • Flexible to diverse working hours – early mornings, evenings and weekends
  • Proven ability to communicate clearly – very important in ensuring guests have clear instructions, radio communication is clear and concise, and information is shared in a timely manner

Compensation & Benefits: 

  • $19/hr starting wage, with opportunities for regular increases
  • Potential for contract extension, with seasonal wage increases
  • Free unlimited TAG tours for yourself plus two friends!
  • Discounts on apparel and industry equipment
  • Full time pr part time hours with flexible scheduling
  • Regular employee events and activities
  • Great discounts for your friends and family when you are not able to attend
  • Opportunities for career growth
  • Part of the Spirit Pass Program (winter season only, for eligible full-time employees)