Sales Coordinator, Gibbons Whistler

Gibbons Whistler is seeking hard-working and outgoing individuals to join our sales team.

We are looking for individuals who are:

  • Customer service oriented
  • Communicate well with others
  • Are able to multi-task
  • Comfortable working in a fast-paced environment
  • Passionate about Making People Happy

 

As a Sales Coordinator you will be the first interaction that many of our guests have. Everything starts here: the inquiry, the booking and the first impression. Here at Gibbons Whistler we strive to achieve the highest standards in customer care.

Expectations:

  • Uphold our Core Values:
    • Have fun
    • Show Kindness
    • Encourage Trust
    • Act like an owner
    • Hustle
  • Product Knowledge – be an expert – training to be provided
    • Know the different menu and experience offerings that our venues offer
    • Have thorough knowledge of all Gibbons products and experiences:
      • Venues
      • Festival & Events
      • Gibbons Life
      • Mountain Club
      • Foon Skis / Kye Shapes
      • Gibbons Beverage Company
    • Maintain a thorough knowledge of all aspects of Gibbons including company policies/verbiage/procedures and operations
  • Be the first point of contact for all guests – Build and nurture relationships
  • Develop and maintain guest service standards: the service you provide has to encourage trust, be reliable, responsive, and focused on building relationships
  • Go above and beyond. If you don’t know the answer, research it and do everything you can to help the guest and follow up

 

Tasks:

  • Greet guests and handle all inquiries (phone, in-person, email) promptly and enthusiastically
  • Respond to guest inquiries through
    • Podium
    • Email – Microsoft Outlook
    • Phone
    • Triple Seat
    • Seven Rooms
  • Ensure all guest inquiries are promptly routed to the appropriate Gibbons contact as/if required
  • Make reservations for guests in seven rooms and encourage upgrades (packages, bottles)
  • Be active and present on Gibbons Web Chat when on-shift

 

Retail

  • Open and close the retail store each day
    • Float
    • Square/Ipad charged and ready
    • Retail displays set up
  • Ensure guests are properly sanitizing and adhering to Covid-19 safety protocols upon entering
  • Be accountable for all inventory
  • Ensure retail is properly being sold through Square to maintain proper quantities